CALL ON JEFF TO SPEAK WITH YOUR TEAM DIRECTLY, in A PRIVATE, ANYTHING-GOES BACK-AND-FORTH SESSION, VIA FACETIME OR CONFERENCE CALL.
So the world is telling you that your business has to adapt and accommodate customers with disabilities.
But the world is also hyper-sensitive to "asking the wrong question" or accidentally offending someone.
So you and your employees are stuck between a rock and a hard place.
Just look on internet discussion forums. Half of the questions get answers that aren't really answers at all. Just judgment for even asking a question like that.
We believe this kind of question-shaming is stunting the progression of acceptance of the disabled community.
In a business context, this fear of asking the wrong question is compounded because of the threats of adverse employment actions, negative customer reviews, or even the threat of litigation.
Businesses are scared and shamed into not asking the questions that they need answered.
This is where Jeff comes in. Jeff is able to field your calls and answer your questions, no matter how big or small, about serving an individual with disabilities, without you and your team having to fear judgment, negative consumer feedback, or litigation.
“Running a high-end business means that you and your company do the things that your competitors do not. This means doing the best you can to make your business and your employees disability-friendly. It’s the extra effort that separates the cream from the crop. Every single employee in my hotel is empowered to call Jeff directly with questions of any size, from room service staff to my GM [general manager] if they ever have a question about dealing with a disabled customer or their families.”
no question is too big or too small. just ask.
"If my employees see a disabled person struggling to climb a stairway, should they ask to help? If so, what do they say, and how do they phrase it?"
"I have a limited budget to make my hotel lobby more disability-friendly -- how is this little money best spent to get the most bang for my buck? Something people will notice and appreciate, and will actually make a difference?”
"An employee held a door for a person in a wheelchair whose wife then completely berated my employee and filed a formal complaint with my office. Should I write them a response to the complaint? What should I tell my employee?"