Too often our society is afraid to ask questions about topics dealing with disabled customers, clients, and employees.
This is a problem. In a competitive business you don't have room for shyness or timidity.
You need your questions answered right now, and without fear of negative customer reviews on the internet, or fear of lawsuits from a mistaken offense. You don't have time to learn the "right way" to ask a question.
Time is money, and Jeff is here to make sure your time is anything but wasted.
THERE ARE NO BAD QUESTIONS
When it comes to ensuring that your business and employees are serving the needs of disabled individuals, the only bad question is the one you don't ask.
The people who are afraid to ask those questions are not leaders and decision-makers like you. Your ability and willingness to ask the tough questions is part of how you succeeded to your current position in life.
This is business, this isn't a tea party. You have difficult questions. You deserve an answer.
You don't deserve judgment, and you don't deserve a lecture, simply for asking a question.
empower your employees
Your employees were not given training on how to effectively and confidently handle customers with disabilities.
Likely, any training that they did receive was textbook-based, and generic.
You need real-time information, with a back-and-forth and question-and-answer to set your employees apart from the competition. Your employees will appreciate it, and your customers will notice.
That disabled customer, and or his/her family, is likely active on disability message boards and online forums. You can bet that your company will be the exception and in the top 1% when your employees know how to confidently deal with disabled customers in your specific business setting.